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FAQs

supportGeneral Questions

If an order arrives damaged please immediately reach out to us at help@ohmybean.com and our team will be happy to resolve this issue.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

the price paid for the goods,the insurance cost,the shipping cost.

Orders can be changed within the first 60 minutes after the order is placed. Please if you have to change an order for any reason reach out to us immediately at help@ohmybean.com if you are able to make changes within the given time frame. We process orders as quickly as possible so cancellations/changes are time sensitive. 

Discounts and promotions are emailed to all customers who subscribe to the Bean newsletter.

Our privacy policy is located in the footer section at the bottom of the store.

supportShipping

We ship both locally and worldwide.

All orders are shipped with 3-5 business days of you placing the order. Depending on your location and fastest available service, typical delivery time frame is between 5 to 15 business days. However, you may receive your items much earlier. All orders are shipped with a tracking number so you can track it every step of the way! 

We offer free shipping worldwide!!!

We also have other shipping methods:

U.S. Standard Shipping & Handling (with tracking) FREE 

U.S. Priority Processing (with tracking) $3.99

U.S. Priority Processing & Shipping Insurance (with tracking) $5.99

INT Standard Shipping & Handling (with tracking) FREE 

INT Priority Processing (with tracking) $6.99

INT Priority Processing & Shipping Insurance (with tracking) $8.99

Full price will be displayed at checkout. 

Only one shipping fee is charged based on the shipping method you choose.

Orders can be tracked in the "track order" section on the store. You will be prompted to enter your email, order number, and/or tracking number.

supportPayments

We accept secure payments for both local & international customers via Credit Cards, Debit Cards.  

Note that we are able to accept international credit and debit cards in all currencies. An additional exchange fee may apply if your currency is other than US dollars. 

All customers will be charged in USD. We do offer a currency converter in the top right corner of our page for the convenience of the purchase.

Our checkout is SSL secured making it 100% safe to shop at our store.

supportOrder Status & Returns

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.

Our support team is always happy to guide you at any step!


If only part of your order is received please immediately reach out to us at help@ohmybean.com so we can investigate the matter further. Please note that if part of your order has arrived early allow the shipping time to complete before contacting us.

Orders can be cancelled/changed within the first 60 minutes after the order is placed. Please if you have to cancel an order for any reason reach out to us immediately at support@ohmybean.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations/changes are time sensitive. 

Your 100% satisfaction is important for us. We offer a 60-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund. 

Timing: we have a 60-days Return & Exchange Policy, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please email help@ohmybean.com with the subject 'Returns' and include your order number, name and the reason for the return. The Oh My Bean Team will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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We offer free shipping worldwide

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